Are you interested in learning how to make your customer facing business accessible for those with communication difficulties?
Inclusive Businesses: co-created with and for people with communication difficulties is a Micro-credential at University of Galway.
Do you know that one million people living in Ireland will experience a communication difficulty? Do you know that 20% of tourists will have a communication difficulty? The problem here is communication disabilities are often invisible. They go unnoticed due to a lack of awareness and training and the ability of staff to recognise the signs. If you are interested in making your customer-facing business accessible to people with communication difficulties then this micro-credential course is for you.
The course aims to provide people working in customer-facing businesses with the necessary skills and knowledge to identify the needed criteria to make their business communication accessible for people who have communication difficulties/disabilities. Being able to communicate successfully in public places such as coffee shops, restaurants, hotels, shops is a human right. The World Health Organisation Sustainable Development Goal 11 is Sustainable Cities and Communities and it focuses on making cities of the world inclusive where all members of society feel valued and have a sense of belonging. Also the Economic, Social and Governance framework urges businesses to consider sustainability for all customers. Key to this is staff being aware of communication difficulties, understanding how these difficulties impact how the person interacts in their daily activities and knowing how to create a sustainable and inclusive communication environment. This micro-credential will enable a participant to learn strategies and ideas to create a communication accessible business. It will also enable participants to assess the accessibility of their business for people with communication disability.
The module will be facilitated by Dr. Clare Carroll, a speech and language therapist and lecturer at University of Galway, with the support of community partners and people with communication difficulties. It is delivered online over 12 weeks. The course includes six live online classes plus offline activities to be completed each week. By the end of the course you will develop and present your action plan for communication accessibility in your context/business.
Professional, part-time & evening courses at University of Galway
At the Centre for Adult Learning and Professional Development at University of Galway, we offer an extensive range of Professional, Part-time and Evening courses. Our flexible courses allow you to study at your own pace in a wide range of subject areas. These courses are delivered via different modes of delivery such as Online learning, Blended learning and Classroom-based.
Whether you want to improve your skills for employment or for your own personal development, University of Galway has the course for you! We have over 50 years’ experience working with adult learners, local communities and organisations. We offer a wide range of affordable and flexible part-time courses in a variety of subject areas such as Business & Management, Science & Technology, Arts & Social Sciences, IT, Community Education, Early Childhood Studies and Training & Education – as well as short courses, CPD courses, Micro-Credentials and Springboard courses.
University of Galway is located on the west of Ireland, surrounded by the beautiful and spectacular landscapes of the Wild Atlantic Way. Galway city is one of Ireland’s most vibrant and diverse hubs that caters a distinct culture for tourists and its students. Today, University of Galway has over ninety buildings on its campus overlooking the River Corrib, offering picturesque scenery for its students.
For more information about the adult courses, part-time and evening classes at the Centre for Adult Learning and Professional Development at University of Galway, please view our courses here
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