TSS Training

This one-day course is aimed Sales Support, Administration & Customer Care staff who interact by phone or in person with new or existing customers on a regular basis.

How important are your service engineers and technical support people to the over-all success of your business? Most progressive organisations realise if they do not look after their customers correctly the competition will. Your service engineers and technical support people play a key role in providing a quality customer service to all your clients. They…

This finance for non financial managers training course is aimed at new and middle managers who may be given financial targets and budgets but not the tools to manage the financial resources. It would also suit people whose job includes significant financial content e.g. budget holders in large organisations who would like to be more…

This programme will examine the steps involved in scoping, planning and implementing a business project. We look at how to manage and co-ordinate your team and task.

Why not turn your personal management potential into performance by attending our comprehensive management development course? The theme of this management training programme is about managing yourself and your team. Over the course we will cover all the vital disciplines necessary to become an effective manager.

This half-day programme is aimed at managers, supervisors and team leaders who have customer service staff reporting to them and who want to learn some techniques to create a more positive and customer focused company.

This course will equip you with the tools and techniques to plan and control meetings and make winning presentations that will transform and professionalise these important form of communication in your organisation.

This course is aimed at Sales Managers who have, responsibility for achieving sales results through others. Managers will gain specialised skills from this workshop covering Best Practise Sales Management today.

Learn how to plan and conduct a performance appraisal. This programme also looks at how to resolve conflict situations in the workplace in an objective manner.

This programme is aimed at field sales people, covering two very important skillsets that make a successful salesperson. During this one day course we cover methods and techniques for managing their time, territory and perormance effectively, whilst looking at ways of developing new business and brining on new accounts.

Most sales people make the mistake of assuming that it is the quality of the information that they present that will close the sale. If this were the case then a brochure would be sufficient – If only this were true! The fact is, it is the ability to deliver a powerful sales presentation that…

This one-day course is aimed at all business people who want to achieve results by understanding “best practice” negotiation skills and how to use them to their benefit.

A practical 3 hour work-shop aimed at internal and external sales professionals who want to add the new concepts of social media to their overall sales strategy with the objective of increasing sales revenue on a monthly basis. This course will assist you in becoming a more effective sales professional and new business lead generator.…

“To fail to plan is to plan to fail Too many business leaders get caught up in the day to day activity of the business and lose sight of the overall business goals. This strategic management training course is designed to help focus Senior Managers on the need to plan for the medium and long…

A practical and interactive one-day workshop, the course is designed for business managers, owner managers or any front line staff who are responsible for managing customer relations, generating leads and increasing sales.

How important is leadership continuity in your organisation? Maybe you as an entrepreneur or business owner intend to retire soon and it is important to ensure a smooth transition of leadership. What would be the consequences of key personnel leaving your company? Have you built up your bench strength of talent and potential replacements for…

This one day intensive supervisor training course is intended for those who are currently involved in, or about to take over, a management, supervisory or team leader position. The course will deal with all supervisory issues in a clear and practical manner with useful guidelines every step of the way. The course will provide delegates…

The critical part in this new dynamic is how you as a Manager, Team leader or Supervisor communicate, lead and motivate your team. In this regard we have developed a one-day team leader and effective supervisor training course designed to help you to help your employees understand what their new roles are and what they…

This programme is aimed at Sales Support, Admin & Customer Service staff who interact by phone with new or existing customers on a regular basis. During the course we will cover the main disciplines of best practice customer care and how to professionally deal with in-bound telephone calls and sales enquiries. We also cover the…

“The things that matter most must never be at the mercy of the things that matter least (Goethe). So why do we let them? This time management training course is for anyone who wants to explore the art of personal planning and managing their time and tasks more effectively.