Conflict Management & Mediation courses in Ireland

The overall aim of the Certified Mediation Training Programme is to provide students with a comprehensive understanding of Mediation as well as expertise in mediation skills for the management of workplace and organisational conflicts and disputes. For those wishing to practice as professional mediators, this 60 hour programme is accredited by the Mediators’ Institute of…

This course is essential as work related violence is a growing concern in most customer facing roles. Workplace violence is any incident where a person is abused, threatened or assaulted in circumstances related to their work. By completing this course, participants will learn how to correctly and safely deal with any conflict which may arise…

When conflict and difficult situations occur in the workplace it is vital that they are managed in a professional way so that relationships do not break down

This three-day Mediation Skills for Managers training programme is designed to give participants an understanding of conflict and different approaches to managing conflict, awareness of their own style, where mediation sits within the range of alternative dispute resolution approaches, an introduction to the theory and practice of mediation as well as an understanding of the…