Telephone Skills courses in Ireland

This Call Centre Training will provide attendees with the essential skills for dealing with customers. You will gain a greater understanding of customer needs and expectations, the confidence to deal with any given situation in a professional and personal way and a practical knowledge of how to provide answers, relate, control and close every customer…

This Customer Service via Telephone Workshop will provide your staff with the awareness and skills they need to hndle phone calls professionally. This will ensure that a positive image of your organisation is reinforced and strengthened with every conversation. The telephone etiquette displayed by employees is indicative of a staff’s willingness and ability to efficiently…

Course Content Learn how to produce great quality video content on your Smartphone with our dedicated training. Delivered by a professional videographer, we can teach you the skills to storyboard, shoot and edit video content via your smart-phone. We start off the training session with a comprehensive, practical how-to on the following elements: How to…

Prepare yourself with the right response using a proven process that assures customer satisfaction and a positive outcome. Learn to strengthen customer relationships by creating a plan for effectively handling every call, whether a request for information, a question, or a complaint. Gain skills that enable you to answer and respond with confidence, and capitalize…

This course will give you the knowledge and skills needed to ensure every customer you speak with over the phone is satisfied.

As first point of contact with customers, your telephone staff are of key importance in creating a professional image for your company. Effective, efficient, and pleasant handling of telephone calls is an essential first step in positive public relations