Courses in Ashbourne

Learn how to effectively meet customer service objectives, exceed customer expectations, and achieve high levels of customer satisfaction. Since each and every contact with a customer is a “moment of truth” for your company, understand your pivotal role in achieving your organization’s financial and marketing objectives. Master the skills to treat customers on the basis…

Receive practical hands-on skills instruction to help you absorb and apply proven techniques for tracking and managing projects using your Microsoft Outlook. This program is ideal for small to medium sized projects where only basic reporting is required. Basic project management experiences is helpful however, not necessary.

Learn how to help staff and colleagues optimize and enhance their priority and business skills training by providing a motivational environment, setting expectations, and lending support.

Learn to make effective choices when faced with increasing demands and responsibilities. Select the right tasks, at the right time, every time.

Priority Profile evaluates the skills and competencies of individuals, teams and organizations to pinpoint specific opportunities for training.

This course goes beyond the standards in the Guide to the Project Management Body of Knowledge (PMBOK Guide), the recognized learning designation in this field and has 21 PDUs (Professional Development Units) recognized by the Project Management Institute. Priority Management is also registered with the Project Management Institute as a Global Registered Education Provider (R.E.P.)

The secret to making a successful sale is knowing what, why, how and when your audience wants to buy. Learn the processes and stages of both buyer and seller simultaneously to understand how to apply sales skills and behaviors that accurately match the buyer’s state and motivations. Understand how to use your expertise confidently to…

Prepare yourself with the right response using a proven process that assures customer satisfaction and a positive outcome. Learn to strengthen customer relationships by creating a plan for effectively handling every call, whether a request for information, a question, or a complaint. Gain skills that enable you to answer and respond with confidence, and capitalize…

Learn how to make outbound sales calls more effective while building strong customer relationships for your company. Ensure that inside sales people at your small- or medium-size business proactively plan, manage, and implement phone-sales campaigns that generate revenue and a create lasting, positive impression on your customers

Achieve optimal results from a portfolio of customers. Learn proven processes and skills to analyze, classify, and allocate appropriate time and resources to help you plan call cycles, account development and prospecting activities. In addition, gain in-depth knowledge in account management, planning, profiling, territory analysis, prospecting and influencing.

Manage email on the go and understand the “how, when and why” of staying on top of your priorities

Tame the Digital Deluge and increase your productivity. Receive hands-on skills instruction to help you absorb proven techniques for an effective time management solution that integrates communication, tasks, activities and planning.

Whether you’re in the office or on the move, learn how to manage your time and priorities and consolidate personal, team, corporate and external information.

Turn your intentions into actions and your actions into results. Receive hands-on skills instruction to help you absorb WorkingSm@rt methods for a total time management solution that integrates communication, tasks, activities and planning

The key to success lies in the ability for teams to work together without the constraint of being together. Whether the challenge is virtual, where geography is the issue or the reality of team schedules not lining up

Carry out multiple project execution plans developed through the Project Planning Breakthroughs method accurately and effectively with MS Project using common resource pools and external dependencies, along with detailed reporting and updating. Produce standard and customized reports, and develop a process for tracking and updating project plans.

Whether you’re in the office or on the move, learn how to consolidate personal, team, corporate and external information so you know when to act.

Receive practical hands-on skills instruction to help you absorb proven techniques for a total time-management solution.