Interpersonal Skills Course

Interpersonal Skills.

This Interpersonal Skills Course provides all students with the knowledge they need in order to become an expert in interpersonal skills and communication.

“Communication – the human connection – is the key to personal and career success” Paul J. Meyer

DEVELOP YOUR COMMUNICATION AND INTERPERSONAL SKILLS

A key Leadership skill is the ability to build relationships through positive and effective communication.

 OBJECTIVES OF THIS LEADERSHIP DEVELOPMENT COURSE

• Recognizing the importance of being ‘present’ during a conversation.
• To become aware of the impact of your body language, facial expression and non-verbal communication.
• Defining ‘Listening’ and distinguishing it from ‘hearing’.
• Demonstrating a critical awareness and understanding of the different levels of listening.
• To assess the effectiveness of your own listening skills.
• Learning how to avoid potential barriers to listening.
• Understanding how to build rapport and trust in relationships.
• To recognize different types of questions to ask which evoke awareness and understanding and help solve problems or else are judgemental, manipulative or critical of an individual.
• Exploring the Johari Window Communication Model and discovering the different parts of our self.
• Becoming aware of the value of giving and receiving feedback, the 4 types of feedback that can be used by Leaders and to identify which type of feedback you need to improve upon.
• To explore the 4 styles of communication and identify which style you use to interact and communicate with others.