Course Description

Certificate in Patient Safety Complaints Advocacy ONLINE - Winter/Spring 2025



Certificate in Patient Safety Complaints Advocacy ONLINE - Winter/Spring 2025 is a course run by Open Training College, Dublin. It is a Blended Learning - Mix of Classroom & Online course with a duration of 12 weeks. Certificate in Patient Safety Complaints Advocacy ONLINE - Winter/Spring 2025 gives a Course Qualification of Level 7 Advanced Comprehensive Training, awarded by QQI. For more information about Certificate in Patient Safety Complaints Advocacy ONLINE - Winter/Spring 2025 at Open Training College, please review the details below.

  • Next course commencement: Winter/Spring 2025
  • Commences with an online Introductory Session from 9.30am until 12.30pm.
  • Apply by: Contact the College
  • Note: No Fees increase since 2020

This Level 7 course (20 Credits) is designed for people who will be working as advocates for patients wishing to make complaints about the service they or a family member has received from state-funded health or social services. Those participating in the course may be employees of the Patient Advocacy Service, working as advocates from independent Advocacy services or may be working as Patient Advocates within the HSE.

Students will learn about the complaints process within the HSE and the role of advocates in supporting people wishing to make complaints. Students will also gain an in-depth knowledge of the Empowerment model of advocacy which will form the basis of the approach taken by the new service. The skills, principles and values needed to be an effective advocate will be explored and opportunities for students to develop these skills will be provided.

Who is this course for:

Students on the PSCA course will be adult learners (aged over 23 and if younger must hold a minimum of 60 ECTS Credits at HET Level 6 or equivalent) and be employed/volunteering as an advocate in the Patient Advocacy Service (PAS) or be employees of HSE/Health/Community Services where they or the health services would benefit from the inclusion in the training or be employees/volunteers in an advocacy role in an independent advocacy service. Learners will come to the programme with significant life and work experience.

Learning Outcomes

On successful completion of this course you will be able to:

  • Demonstrate knowledge of human rights, patient advocacy, health and complaints systems
  • Demonstrate an understanding of the underpinning principles of person-centredness, empowerment, ethics and a human rights approach
  • Demonstrate cultural and racial awareness, awareness of issues of equality, ethics and communication principles for advocacy within the health services
  • Work effectively as an individual and as a member of a team, demonstrating resilience and composure throughout the complaints process to full conclusion and resolution
  • Engage in effective information searching, analysis and evaluation within the role underpinned by the principles of information management
  • Express the role of the PSCA within the ecology of Irish health services, and act within professionally expected boundaries of competence and relevant codes of ethics.

Course Content

Module 1: Values and Context of Complaints in the Irish Health Service

The focus of the first module is the complaints process and the role of the PSCA in supporting people though the various stages of what can be a complex and challenging environment – and doing so in a way that empowers the person. The legislative and policy framework for complaints is discussed along with the obligations arising from international human rights treaties.

Module 2: The Patient Safety Complaints Advocacy Role

This module considers the concept of Advocacy in its various guises with a particular focus on Empowerment Advocacy as the model which will underpin the work of the PSCA advocate. It explores the values, principles and skills of the advocate.

Assessment

The course is assessed through written assignments, online activities and discussions, reflection, case study reviews and skills demonstration. The skills demonstration and online activities are completed during the course, while the other assessment elements are submitted by the closing date. 

Student Supports

Each student will be allocated a tutorwho will provide telephone, email and online tutorial support throughout the programme‘s duration.

For more information visit the Cert in PSCA course page on opentrainingcollege.com, or email / contact Conor at cmurray@opentrainingcollege.com / or on mobile: 086-0756580.

The Certificate in Patient Safety Complaints Advocacy ONLINE - Winter/Spring 2025 course at Open Training College is listed in Courses.ie's national courses finder.
Training ProviderOpen Training College
Course LocationDublin
Location PostcodeDublin 14
Course TypeBlended Learning - Mix of Classroom & Online
Course QualificationLevel 7 Advanced Comprehensive Training
Awarding BodyQQI
Awarding Body DetailsCertificate in Patient Safety Complaints Advocacy
Course Start Date03/02/2025
Course End Date16/05/2025
Course Duration12 weeks
Course TimeNext Commencement - Winter/Spring 2025 The course will commence with an Online Introductory Session (9.30 - 12.30pm). Important Dates: Online Introductory Workshop: Date TBD, 9.30am-12.30pm 2. Online Workshop 1: Date TBD, 9.30-4.00pm 3. Online Workshop 2: Date TBD, - date TBD, 9.30-4.00pm 4. Online Workshop 3: Date TBD, 9.30-4.00pm 5. Online Workshop 4: Date TBD,, 9.30-4.00pm Skills Demonstrations: Individual assessment: Date TBD, (45mins per student) Assignment Deadline (Course ends): Date TBD, Times: Unless otherwise stated, the workshop/webinars for this module will run from 9.30am to 4.00pm with comfort and lunch breaks. Application Deadline: Date TBD, Enquiries to Conor at cmurray@opentrainingcollege.com.
Course Fee995
Entry RequirementsYou are eligible to apply if you have: At least 3 years experience in a relevant area (nursing, clinical therapies, social care, social work, medicine, legal, psychology, psychotherapy, formal advocacy/complaints role). A keen interest in advocacy, empowerment, patient rights, complaints managing/processing and commitment to risk reduction strategies, quality outcomes and resolutions for patients. Strong interpersonal skills e.g. problem-solving; observational skills; empathic, resilient and positive; team-player; group skills (e.g. meetings). Basic IT skills (word processing, excel) and access to a suitable device (desk-top, lap-top, tablet) and broadband Internet. Robust written skills (e.g. report writing, using plain English) and an ability to interpret complex documents. English as your first language or hold CEFRL B2+ (=IELTS level 6) or equivalent Reached age 23 or over. Those aged between 18-23 must hold a minimum 60 ECTS Credits at HET Level 6 or above. and if you are: Willing to commit personal time (in addition to work time) in meeting the requirements of the programme of education. Willing to participate in skills development, sharing and practice in simulated settings. Willing to use/apply advocacy skills and knowledge in your current role following training.
Carear PathThe course is designed to give students the skills needed to be effective independent advocates for people who are in vulnerable situations and need help in navigating their way through what can be a challenging environment. These skills can be used by independent advocates in the Patient Advocacy Service (PAS) or by people working in the health/social service sector. It is hoped that by having patient advocates within health and social services, along with independent advocates external to these services, that this will help make services more responsive to the concerns and needs of people using the service and contribute to developing the learning and advocacy culture within these services.
Phone086-0756580
Course CodePG24073
For more information about Open Training College, please visit our College page on Courses.ie by clicking here.

Course Provider

Open Training College



Willowfield Park, Goatstown, Dublin, D14 P9E4, Goatstown, D14 P9E4, Dublin, Republic of Ireland. Eircode: D14 P9E4

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Open Training College
Willowfield Park, Goatstown, Dublin, D14 P9E4
Goatstown, D14 P9E4, Dublin
Republic of Ireland
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