Course Description
Customer Service Skills
Customer Service Skills is a course run by Alison, Galway. It is a Online Learning course with a duration of 1.5-3 hours. Customer Service Skills gives a Course Qualification of CPD Certificate. For more information about Customer Service Skills at Alison, please review the details below.
Become expert in customer service and polish your professional communication skills in this free online course. This training course teaches you the basics of customer service. We show you how to focus on the customer to understand their expectations to help you improve their experience of your business. We explain how to deal with stress and constructively interact with clients on the telephone to handle complaints. People’s perceptions of your company’s brand are defined by customer experience, so sign up to make sure they remember you fondly.
The Customer Service Skills course at Alison is listed in Courses.ie's national courses finder.
| Training Provider | Alison |
| Course Location | Online Course |
| Course Type | Online Learning |
| Course Qualification | CPD Certificate |
| Course Duration | 1.5-3 hours |
| Course Fee | Free |
| Entry Requirements | Like all courses on the Alison Free Learning platform this is a free, CPD-accredited course. A Graduate can choose to buy a certificate or diploma upon successful completion of a course, but this is not required or necessary. At Alison we believe that free education, more than anything, has the power to break through boundaries and transform lives. Alison is the world's largest free online empowerment platform for education and skills training, offering over 5000 CPD accredited courses and a range of impactful career development tools. It is a for-profit social enterprise dedicated to making it possible for anyone, to study anything, anywhere, at any time, for free online, at any subject level. Through our mission, we are a catalyst for positive social change, creating opportunity, prosperity, and equality for everyone. |
| Carear Path | In This Free Course, You Will Learn How To • Define ‘customer service’ • Discuss how to focus on the customer and their needs • Explain how to employ expected workplace etiquette • Outline the rules of appropriate telephone etiquette • List how to deal with customer complaints effectively • Describe how to deal with the stress caused by difficult customers. |
| Course Code | 1929 |
For more information about Alison, please visit our College page on Courses.ie by clicking here.
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