Course Description

IT Service Management (ITIL) Foundation



IT Service Management (ITIL) Foundation is a course run by Griffith College Dublin (GCD), Dublin. It is a Classroom Based course with a duration of Three days. IT Service Management (ITIL) Foundation gives a Course Qualification of Award / Certificate. For more information about IT Service Management (ITIL) Foundation at Griffith College Dublin (GCD), please review the details below.

ITIL certification is increasingly demanded for any IT Professional working in the IT services environment.

Although an IT background is an advantage, the level of technical detail covered is minimal since the ITIL framework is a generic process-framework and is not tied to any particular technology or organisational context.

Why study IT Service Management at Griffith College?

Accredited ITIL® Foundation training is provided by IT Knowledge Partners Ltd., accredited by Peoplecert.

On completing this course students can:

  • Apply ITIL to improve service support and delivery processes in the workplace.
  • Understand the concepts and terminology of ITIL.
  • Explain the concept of value creation through services and how each stage of the service lifecycle contributes to the value proposition.
  • Understand what service assets mean, and how they are organised around resources and capabilities.
  • Understand the importance of measurement as a basis for continual service improvement, across services, processes and technology components.
  • Obtain the Foundation Certificate in IT Service Management (ITIL).

ITIL is the internationally recognised framework for the delivery and support of cost-effective, high-quality IT services.

ITIL, which is established across thousands of organisations worldwide provides a robust foundation for IT service delivery and support and has been adopted by major technology organisations who all have developed their own adaptation of the framework.

ITIL has evolved since its inception in 1989 into a comprehensive framework that supports the entire lifecycle of service delivery and support, from service strategy to service operation, and continual service improvement. ITILv3, developed in 2007, is now closely aligned and integrated with other complementary standards and frameworks.

The IT Service Management (ITIL) Foundation course at Griffith College Dublin (GCD) is listed in Courses.ie's national courses finder.
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Training ProviderGriffith College Dublin (GCD)
Course LocationDublin
Location PostcodeDublin 8
Course TypeClassroom Based
Course QualificationAward / Certificate
Course DurationThree days
Course TimeNext intake Janaury 2024.
Course FeeEUR 1190.00 (inclusive of exam fees)
Entry RequirementsApplicants under 23 years of age: Old Leaving Cert (Pre 2017) - Two Honours Level, Grade C3s or above and four Ordinary Level D3s (subjects to include Maths and a language, English, Irish or another language) or equivalent exam taken. New Leaving Cert - 2 H5 and 4 O6/H7 grades, to include Maths and a language (English, Irish or another language). Applicants over 23 years of age (Mature students): If you are 23 years or over from the 1st January of this year, you can apply for this course directly using the College’s online application form.
Carear PathUpon completion, this programme is the perfect foundation for participants who wish to progress in the workplace. Successful applicants may also elect to pursue further studies in this area.
Phone+353 1 415 0429
For more information about Griffith College Dublin (GCD), please visit our College page on Courses.ie by clicking here.

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Griffith College Dublin (GCD)



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South Circular Road, Dublin City South, Dublin, Republic of Ireland. Eircode: D08V04N

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Griffith College Dublin (GCD)
South Circular Road
Dublin City South, Dublin
Dublin
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