Courses in Dublin 8

In this Customer Service Excellence workshop, we will help you to review and develop effective communication skills that can be used in any customer interaction, face to face, over the phone or in writing, to enhance the outcome. This is a highly interactive, experience-driven training class; you will not only have the chance to review…

Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude to the job every day. Imagine an environment in which people are truly connected to their work, to their colleagues and to their customers. Our highly practical 1 Day Customer Service training has the ultimate goal of providing your staff with…

If you are looking for a quick and easy way to keep in touch with your clients while promoting your business, email is extremely effective. Email customer service is highly efficient, as a problem can be resolved around the clock. Email is the most cost effective way of sending communications but youve got to make…

This Customer Service via Telephone Workshop will provide your staff with the awareness and skills they need to hndle phone calls professionally. This will ensure that a positive image of your organisation is reinforced and strengthened with every conversation. The telephone etiquette displayed by employees is indicative of a staff’s willingness and ability to efficiently…

When it comes down to confidentiality, your personal business is private, and if you dont want people knowing your business, they simply cant get the information. Everyone has strong rights when it comes to the data that is held on them thanks to the Data Protection Acts. This course explains what is expected of people…

This online Data Science is listed on Nightcourses.com and taught by Digital Skills Academy. The course introduces participants to Data Science concepts, principles of statistical analysis, data interpretation techniques, aspects of probability models, data cleaning and manipulation, pattern recognition and learning and statistical methods. Participants will use the Python Programming language to solve work-based big data…

Dealing with Aggressive Behaviour training at DMC Learning Sometimes people react to difficult situations by being aggressive. So, how do you deal with aggression? Whats the best approach? Ideally no-one should face aggression or violence in the workplace, but in reality many people do. Aggressive behavior in the workplace puts employees at risk. This programme…

This course has been designed to balance good customer service with good debt collection. The course focuses on good communications and negotiation skills while dealing with the common problem of overdue accounts. We will show you the best collection techniques and how to be firm and effective in your approach. By the end of this…

Effective decisions can only be made with a robust process and an effective evaluation of all the factors. We often find it hard to make decisions, particularly collective decisions where people and emotions are involved, which can all too readily paralyse us in to inactivity. In this decision making training programme you will learn how…

In photography, video, audio, animation, the internet itself, in design and in multimedia presentation, a knowledge of creative media software applications is key to productivity and success. The course takes students through the steps needed to produce professional media work to a high standard. The relevant professional applications will be used by the student who…

The Diploma in Building Information Modelling (BIM) and Graphic Illustration programme consists of six modules taught over two semesters, with modules in Semester Two being linked to successful completion of Semester One. The modules fall into three categories: Building Information Modelling (BIM), Rendering, and Graphic Illustration. It is a Level 8 Special Purpose Award validated…

This diploma helps you to consider environmental sustainability within design, architecture, and more industries. The Diploma in Conservation, Sustainability & Adaptive Reuse addresses the increased awareness among practitioners in the design, architecture, conservation and indeed the wider built environment community of a need for environmental sustainability. The programme introduces simple immediate measures that can be adopted by…

  This course addresses a specific need for professionals within the construction industry, and related areas, to upskill their current knowledge. The programme is designed for those in the middle of their career looking to progress to senior management or become self-employed, but it is equally applicable to those who are looking to up-skill and…

Diploma in Human Resource Management. Location: Dublin / Cork. ICM Diploma.

The learners who register on this programme study hospitality specific modules such as Hospitality Operations, The International Hospitality Industry, Food and Beverage Management, Accommodation and Facilities Management, Hospitality Law and Tourism Studies along with general business studies subject areas. These modules give the learner a detailed insight and understanding of the international hospitality industry both…

The Diploma in Legal Studies and Practice course has been designed with input from past graduates, members of our legal academic team, employers in legal practice and from the Irish Institute of Legal Executives. Assessment varies from module to module and usually consists of assignments, examinations and some workshops. Graduates of this programme will be…

The Diploma in Legal Studies and Practice course has been designed with input from past graduates, members of our legal academic team, employers in legal practice and from the Irish Institute of Legal Executives. Assessment varies from module to module and usually consists of assignments, examinations and some workshops. Graduates of this programme will be…

ICM Diploma. Location: Dublin.

The purpose of this award-winning course is to provide students with a fundamental knowledge of the practical application of TV and video production and post-production techniques. Students on the programme, many of whom have no familiarity with the medium on course commencement, are taught how to propose and make video packages and the skills of…

The purpose of this award-winning course is to provide students with a fundamental knowledge of the practical application of TV and video production and post-production techniques. Students on the programme, many of whom have no familiarity with the medium on course commencement, are taught how to propose and make video packages and the skills of…

Did you know? 85% of companies around the world experience conflict in the workplace to some degree. Dispute in the workplace can be incredibly destructive to good teamwork. Managed in the wrong way, real and legitimate differences between people can quickly spiral out of control, resulting in situations where co-operation breaks down and the team’s…

Did you know? 85% of companies around the world experience conflict in the workplace to some degree. We can all guess that the other 15% are self employed contractors. Conflict is inevitable, regardless of how well your team get along, or how great the business is doing. Dispute in the workplace can be incredibly destructive…

This one-year full-time course prepares students to work with young children. It is ideal for both school-leavers and experienced mature persons seeking a formal qualification. Successful students enjoy excellent employment prospects.

This one year full time is an advanced Childcare course is suited to participants with previous childcare training who wish to develop their range of childcare industry knowledge. Successful participants may advance to Team Leader in an ECCE or ECEC setting. Progression prospects are excellent both to work and Higher Education.

As human beings, we often hunger for feedback. However, many people will tell you that when they do get feedback, its often because of something they have done wrong. This one day course is designed to help workplace leaders learn how to provide feedback any time that the message is due. Whether feedback is formal…

Ask the best leaders in any organization how they learned to be successful, and you often hear the same answer, they had a good mentor. Mentoring is an essential skill for leaders. For most busy, overworked managers, mentoring employees is done badly, or not at all. What if you spent your entire life achieving but…

We frequently need to influence the behaviour and decision making of peers, reports and superiors as well as take part in more formal negotiations. Becoming more aware of the impact you have on others as well as understanding what drives your counterparts opinion and position is vital in order to become proficient in influencing and…

ICM Diploma. Dublin / Cork.

Overcome many of the common fears of public speaking. Many people feel uncomfortable when speaking in public or addressing large groups. Griffith College has developed Public Speaking courses that are specifically designed for those who may be called upon to make presentations or host conferences for work. A good speaker is confident, authoritative, energised and…

An inclusive workplace is one where the human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisations everyday goals and behaviour. At DCM, we aim to provide you with all the information you need to ensure that everybody in your company is fully protected. Why should diversity…